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AVA converges three major aspects of internet data delivery:  Internet Protocol Television (IPTV), Voice Over Internet Protocol (VOIP), and Internet Access and browser capabilities.  This tri-fold bundle is called "Triple Play".  Triple Play will not only be the most economical way to package these services to the end consumer, but it will also deliver the best possible quality.

How is the Service Delivered?
IPTV uses a two-way digital broadcast signal.  A TV, computer, or laptop can receive the image or data through a Set-Top Box (STB).  This Set-Top Box decodes the IP video or voice, and converts it into standard television signals to display the proper image.  You can place your STB anywhere you wish.  AVA's STB will allow your consumers to view high quality international television, without having to install a satellite dish (which can be quite the hassle).  The signal is delivered through the internet, which means that even if a channel or station is not available through satellite or cable in a particular area, it will still be accessible with AVA's technology!

Virtual Switch
A virtual switch allows for easy service adaptation, switching, management, and application control panels that are used to build a multi-service network. AVA provides the best support for voice, data, images, and more, on a single switch.  With a virtual switch from AVA you will be able to:

Produce any type of phone card you need
Provide promotional cards to your consumers
Set your own rates, fees, taxes, and breakage penalties
Sell Pin programs and First-Use programs to other distributors
Offer full switch reporting to support your switch services
Sell wholesale origination and termination to carriers

Prepaid and Postpaid Calling Cards
A prepaid calling card can be compared to a debit card (the use of a certain amount of minutes from a set fund that has been purchased ahead of time).  A postpaid calling card operates much like a credit card does – use now, and pay later.  To be most accommodating to your consumers, it is a good idea to offer both types of cards.  Your consumers will be able to purchase a set number of long distance minutes that can be used to call over 80 destinations around the globe.  You can generate revenue in a number of different ways:

- Access or connection charges
- Minimum time per call
- Administrative daily charges that can be automatically                  deducted from the card
- Breakage penalties

Voice Over Broadband (VoBB)
Voice Over Broadband technology is an emerging force in telecommunications.  Its simple, yet effective function is changing both home and workplace environments for its users. VoBB is the convergence of telephone and internet, making it possible for the delivery of voice and data messaging over IP. VoBB divides into two categories:  Voice Over Internet Protocol for the Consumer (C-VOIP), and Voice over Internet Protocol for Businesses (B-VOIP).

C-VOIP Features Include:
- Receive voicemails via email on your PC
-Text-to-Speech: Allow users to send "talking emails" and voicemails to different  accounts
- Forward voicemails via email to other accounts
- Point-and-Click access to set phone numbers
- Separate busy line and no-answer actions
- Enhanced Caller ID: interactive call logs to track incoming and outgoing calls
- Connect a headset to your PC and make VoBB calls from anywhere with an internet  connection
- Virtual Phone Numbers: Allows subscribers to offer frequent callers a local number  to reach them – saving expensive long distance charges

B-VOIP Features Include (in addition to C-VOIP features listed above):
- Voice Virtual Private Networks (VPN):  Connect geographically dispersed businesses and remote employees to the specific company's network via dedicated data pipelines
- Inter-office calls are supported over the company's data lines to bypass long distance charges
- 4-digit dialing and hunt groups
-Auto-Attendant capabilities: Dial-by-name directories, call park/pick-up, music on  hold
- Personal Information Management (PIM):  Integrate contact information, email,  and calendar functions through meeting reminders by phone and access to company phone books from any line
- IP-Based video conferencing
- Web Cast Technology:  Make real-time presentations to large audiences with interactive features, teaching methods and aids - Advanced and Customized B-VOIP web portals:  Allows your enterprise to assign functionality such as international calling – based on an individual, business group, or entire company

C-VOIP gives the every-day consumer a convenient and attractive way to receive and make calls (without using minutes on a cell phone, for example), send and receive text messages, and affordably stay in touch with family and friends far away. 

B-VOIP cuts costs for business owners, increases employee productivity, and establishes a functional tracking system - not to mention gives a highly improved level of customer service.

Callback
The call-back service is convenient and cost-effective.  This platform allows callers to place long-distance calls from different locations.  This gives callers an attractive alternative to avoid expensive outbound long-distance calls. 

The call-back feature can be initiated by phone, or through an internet website.  The caller's assigned pin number is either dialed on his or her phone, or punched into the particular website to login, and is then followed by their destination number of choice.  The call-back platform recognizes the customer's assigned Automatic Number Identification (ANI), and then immediately disconnects the caller.  The platform then re-dials the customer's destination number, and simultaneously calls the original caller back – making their call an inbound call instead of an outbound call.  This service is extremely attractive to cellular phone users whose plans have unlimited incoming calls, and to consumers who need to be making calls from multiple locations.

IP Centrux
IP Centrux is a cost-effective, hosted voice service.  Very quickly, it has become an excellent replacement to traditional Private Branch Exchange (PBX).  PBX allows enterprises to communicate on multiple phones through a private network.  The switching between lines in a Private Branch Exchange, must happen at the company's premises.  IP Centrux takes this responsibility away from the company, and handles switching from a local telephone office.  The use of IP Centrux, eliminates expensive set up costs, and provides a service with a highly reliable carrier-class platform with opportunities for easy growth and scalability.

Wholesale Switching and Partitioning Services
AVA Telecom Ltd. uses advanced Next Generation Network (NGN) technology.  We have one network that transports all information and services to our clients and partners, including voice, data, video, and all types of media.  This enables AVA to support a large amount of traffic, which, in turn, allows us to negotiate very competitive rates.  With cutting edge technology and affordable rates, AVA is strategically positioned to act as the "broker" for call origination and termination services.

Customized IVR Services
Successful businesses are always looking for ways to improve efficiency and service, and AVA has the solutions.  Interactive Voice Response services involve the automation of tedious, repetitive, and unwanted tasks.  IVR allows a computer to detect voice and touch tones through a regular telephone call.  The computer can then automatically give callers different menu options to choose from, that will direct them to the appropriate place accordingly.  IVR should be combined with Customer Telephony Integration (CTI), which integrates all customer contact channels (voice, email, fax, web, etc.) with computer systems.  CTI has the capability to do the following:

- Identify the client before the agent receives the call (pop-up on the agent's computer screen)
- Maintenance of the client's information throughout the call
- Client calls are routed to the appropriate agent the first time
- Client calls are routed to the agent they most recently spoke with (this is time efficient and gives the client a sense of personalized service which is hard to come by these days).